Frequently Asked Questions
Welcome to the Frequently Asked Questions page. Many of the more common questions about benefits or the website can be found here.
The effective date differs between specific supplemental insurance offerings. Please reference the details of your specific policies to find the effective date.
Telephone customer service is available to you Monday through Friday 8AM - 7PM (Eastern Standard Time). The service center is closed on the following major holidays: New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve, Christmas and New Years Eve.
There are two options available for paying your premium and preventing a lapse in your coverage; direct bill by mail and pay over the phone.
Direct Bill - Before your coverage period ends The ACA Endorsed Insurance will send you a payment notice as a reminder to renew your current coverage. Mail the tear-off portion of the payment notice along with a check for the payment amount made out to ACA Endorsed Insurance, in the courtesy reply envelope provided.
Pay By Phone - You can renew your coverage over the phone by calling 1-800-626-9226, and using a major credit card. One of our qualified customer service specialists will assist you with this transaction. You can also request that all of your future premium payments be billed to your credit card. If you desire, you can request that a one-time payment be deducted from your checking account to pay your current balance.
"My Account" access the "Report a Claim" option to download the appropriate claims request form. Accurately follow the steps located on the form before mailing.
Access "My Account" and click "update personal account information." Change as needed and click "update" to finalize your updates.
A Customer service representative will be able to answer all your questions and send you printed materials covering the details of this plan. Call our-toll free number to learn more today 1-800-626-9226, Monday thru Friday, 8AM - 7PM (Eastern Standard Time). (ex. 6am to 5pm Central). Alternatively, you can learn more here at The ACA Endorsed Insurance website.
The "underwriting process" depends on many factors: the number of persons to be insured, their ages, the amount of coverage for which you apply, your medical history and that of your family members (if requesting dependent coverage), and the type of coverage requested.
No! There are no physicals required. Your acceptance is guaranteed if you are a ACA Member.
This varies according to each plan. The program Administrator seeks the best opportunities for our members, so the plans are underwritten by different insurance companies. All of the companies enjoy very high ratings by A.M. Best Company, which annually measures the financial strength of insurance companies.
A.G.I.A. is the company contracted to manage The ACA Endorsed Insurance Program. A.G.I.A. is also affiliated with the insurance companies that underwrite each plan.
To learn more about the ACA's role with your Department, please contact your Department Headquarters and they will then direct the inquiry to the Department's liason (Trust Director).